The Company is committed to providing information tailored to your individual request and needs, while providing excellent service to all of our visitors and customers, including respecting their concerns about privacy. Accordingly, the Website is compliant with the Online Privacy Alliance (OPA) guidelines. We understand that you may have questions about whether and how this Website collects and uses information. This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns. If you have any questions or privacy concerns after reviewing this Statement, please send an e-mail to firstname.lastname@example.org or send a letter via postal mail to:
4962 El Camino Real, Suite 126
Los Altos CA 94022
Information Collection and Use
Visitors to Our Website
The Website does not collect personally identifying information from your computer when you browse this Website and request pages from our servers. This means that, unless you specifically and knowingly provide us with personally identifiable information, we will not know your name, your e-mail address, or any other personally identifiable information. Information is collected through the completion of on-line forms, such as names, addresses, telephone numbers, e-mail addresses, user names, passwords, or other personal information. We do collect aggregate information such as pages visited, which is necessary for us to be sure that our Website functions correctly.
We may collect nonpublic personal information about you from the following sources:
- Information we receive from you, such as on applications or other forms.
- Information about your transactions we secure from our files, or from our affiliates or others.
- Information we receive from a consumer reporting agency.
- Information we receive from others involved in your transaction, such as real estate agents, brokers, loan officers, loan sale advisors or lenders.
The Website generally uses information to fulfill requests for services (including qualification to make bids), to market/promote the Website, and to contact you. We also use this information to better understand how visitors use our Website and how we can improve your experience, its contents and functionality to meet your needs and personal interests. We will also log the webpage visitors were on before visiting us, and use that data to formulate statistical models.
Occasionally, we may make information collected on the Website available to subsidiaries and affiliated companies that are part of the RealEstateAuctions.com group of companies. Also, if you download information on properties or notes or place a bid on a particular property or note, the seller and seller’s affiliates and representatives are given access to your information. We may also share or sell, as permitted by law, information to other companies who we believe may have products and services of interest to you. If you would like to opt-out of receiving information from us or these other sources please follow the “Opt-out” instructions below.
We may also share this information about our visitors, customers or former customers to the following types of nonqualified companies that perform marketing services on our behalf or with whom we have joint marketing agreements:
- Financial service providers such as companies engaged in banking, mortgage lending, consumer finance, securities and insurance.
- Non-financial companies such as envelope stuffers and other fulfillment service providers.
We may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction. In all cases, we will require written documentation of the request, proof of the identity of the law enforcement official making the request, and we will take steps to authenticate the validity of the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency, as well as the particular law enforcement agency making the request.
The Website may contain links to other Websites. Please be aware that we are not responsible for the content or privacy practices of other Websites to which we link. You should also be aware that, when you voluntarily disclose personal information in public forums, such information may be collected by others and may result in receiving unsolicited messages. We strongly encourage you to be aware that when you leave our Website you should read the privacy statements of each and every Website that collects personally identifiable information.
We treat the information you provide to us as confidential information. Therefore, it is subject to our Company's security procedures and policies regarding protection and use of confidential information. When we ask you for sensitive data, it is transferred over a Secured Sockets Layer (SSL) line, provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Mozilla. We also use SSL on other select pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the Website address will change from "http" to "https."
After information reaches the Website, it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of the Website. If you want to learn more about our security measures please contact us at the address above.
Data Quality, Access, and Updating Personal Information
The Website will take reasonable steps to ensure that the information and data is complete, accurate, and timely for the desired purposes. If your phone number or any other personally identifiable information changes, is inaccurate, or if you no longer desire the services, you should contact the Company to correct or update the information.
We may occasionally send you e-mail, e-mail newsletters, or Website news updates informing you of new features, products, promotions, or services pertaining to the Website. If you no longer wish to receive materials from us, you may opt-out of receiving these communications by choosing a "do not contact" option or by contacting us at the address above. We will gladly comply with all requests for removal.
Opt-Out Procedure: In compliance with the Can-Spam Act of 2003, on each e-mail transmitted by the Website, there are instructions for opting out of receiving future e-mails. Such instructions may include, without limitation: (a) clicking a link on the e-mail which sends a reply to the sender’s server instructing the server of the sender’s desire to opt out of future e-mails, or (b) instructions for mailing a written request to be removed from future e-mails. All requests to opt out of future e-mails will be respected.
Notification of Changes
If at some point we need to change the privacy statement for the Website, all changes will be made here so that you will always know what information we gather, how we might use that information and whether we may share it with anyone. This statement was last updated October 20, 2011.
If you need assistance with this Website or with any service or information provided through it, or if you need to communicate with us, telephone us at 1-640-584-3741or write to us at RealEstateAuctions.com, 4962 El Camino Reale, Suite 126, Los Altos, CA 94022. You agree that we may record the conversations our agents or employees have with you. We do this occasionally to monitor the quality of service and accuracy of information our agents and employees give to you and to ensure that your instructions are followed. No agent or employee of the Company is authorized to waive any provisions of our Company policies and procedures.
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